These Terms & Conditions apply to all goods supplied and services provided by Bennetts Joinery & Glazing Ltd 

Bennetts Joinery & Glazing Ltd provides joinery and glazing products and installation services, including but not limited to windows, doors, glazing products, timber products and associated installation works.

By requesting a quotation, accepting a quotation, placing an order, making payment, or instructing Bennetts Joinery & Glazing Ltd to proceed with works, you agree to these Terms & Conditions.

These Terms & Conditions should be read alongside your individual quotation, survey information, product specifications, guarantees and any written agreements provided by Bennetts Joinery & Glazing Ltd.

Nothing within these Terms & Conditions affects your statutory rights as a consumer under applicable English and Welsh law.

2. Quotations & Orders

All quotations provided by Bennetts Joinery & Glazing Ltd are based on the information, measurements, specifications and requirements available at the time the quotation is prepared.

A quotation is an invitation to enter into a contract and does not become binding until accepted by both parties and any required deposit or payment has been received.

Quotations remain valid for the period stated within the quotation. Where no validity period is specified, Bennetts Joinery & Glazing Ltd reserves the right to review pricing where there are changes to:

• Supplier costs; 
• Material prices; 
• Manufacturing costs; 
• VAT rates; 
• Other external factors outside our control. 

Bennetts Joinery & Glazing Ltd reserves the right to correct any errors, omissions or inaccuracies within quotations before an order is accepted.

3. Bespoke & Made-to-Measure Products

Many products supplied by Bennetts Joinery & Glazing Ltd are manufactured specifically to customer requirements.

This includes, but is not limited to:

• Made-to-measure windows; 
• Doors; 
• Timber products; 
• Specialist glazing products; 
• Bespoke joinery items. 

Due to the bespoke nature of these products, cancellation rights may be limited once manufacture, ordering, preparation or installation arrangements have commenced.

Where cancellation occurs after costs have been incurred, Bennetts Joinery & Glazing Ltd reserves the right to recover reasonable costs, including:

• Materials purchased; 
• Manufacturing costs; 
• Supplier charges; 
• Labour completed; 
• Administration costs. 

This does not affect any rights a customer may have under applicable consumer protection legislation.

4. Product Information & Specifications

Bennetts Joinery & Glazing Ltd will supply products in accordance with the agreed quotation and specification.

Product images, brochures, samples and website images are provided as a guide only. Due to manufacturing processes and natural material characteristics, minor variations may occur.

Examples include:

• Slight colour differences; 
• Grain variations; 
• Texture differences; 
• Manufacturing tolerances; 
• Lighting-related appearance differences. 

Such variations will not normally be considered defects where the product remains fit for purpose and performs as intended.

Where products are supplied by third-party manufacturers, manufacturer specifications and tolerances may apply.

5. Materials & Visual Standards

5.1 General Material Standards

Bennetts Joinery & Glazing Ltd sources materials from reputable suppliers and aims to provide products of the highest quality available.

However, many materials used within joinery and glazing are manufactured products or natural materials and may contain minor characteristics or variations.

These characteristics are considered acceptable where they:

• Do not affect performance; 
• Do not affect durability; 
• Do not affect safety; 
• Fall within recognised industry standards. 

Bennetts Joinery & Glazing Ltd follows recognised industry guidance when assessing the quality of materials and finished products.

6. Glass Quality & Visual Standards

6.1 Glass Manufacturing

Glass supplied by Bennetts Joinery & Glazing Ltd is manufactured using recognised industry processes and supplied to appropriate quality standards.

Whilst every effort is made to supply glass of the highest quality, glass is a manufactured material and minor visual imperfections may occur.

Certain minor imperfections are accepted within recognised industry standards and do not constitute defects.

Where applicable, products supplied and installed by Bennetts Joinery & Glazing Ltd will be designed and installed to meet relevant Building Regulations and statutory requirements applicable in England and Wales.

Low-emissivity ("Low-E") glass coatings may occasionally create slight reflective differences, transparent effects or changes in appearance under certain lighting conditions.

These effects are a characteristic of modern energy-efficient glazing and are not considered faults.

7. Glass Inspection Standards

Where customers inspect glass quality, assessment should be carried out:

• From the room side looking through the glass; 
• In natural daylight; 
• Without direct sunlight shining through the glass; 
• Without moisture on the glass surface; 
• Looking directly through the glass. 

A perimeter edge area of approximately 50mm should be excluded from assessment.

Where possible, inspection should be carried out from an appropriate viewing distance in accordance with recognised industry standards.

8. Acceptable Glass Characteristics

The following characteristics may occur and are generally acceptable where they are not visually disturbing when viewed correctly:

• Minor bubbles or blisters; 
• Minute particles; 
• Minor marks; 
• Fine scratches within accepted limits; 
• Slight optical effects; 
• Reflections caused by modern sealed units. 

Sealed units contain processed glass and therefore minor visual characteristics may occur.

Where a defect falls outside accepted industry standards, Bennetts Joinery & Glazing Ltd will investigate and, where appropriate, repair or replace the affected item.

 9. Timber Products & Natural Materials

Timber is a natural material and therefore variations in colour, grain, texture and appearance are to be expected.

Whilst Bennetts Joinery & Glazing Ltd may apply suitable treatments, coatings or finishes to reduce significant variations, a perfect colour match cannot always be guaranteed.

Natural characteristics of timber may include:

• Differences in grain pattern;
• Colour variation;
• Natural knots and markings;
• Expansion and contraction;
• Minor movement;
• Small surface imperfections;
• Minor checking or shrinkage.

These characteristics are normal features of natural timber and will not generally be considered defects.

Timber may respond naturally to changes in temperature and humidity. Minor adjustment, maintenance or finishing may occasionally be required as part of the normal ownership and care of timber products.

10. Surveys & Measurements

Where Bennetts Joinery & Glazing Ltd carries out a survey, measurements will be taken based on the visible and accessible conditions present at the time of survey.

Whilst reasonable care is taken, surveys cannot always identify concealed issues that only become apparent once installation work begins.

Examples may include:

• Hidden structural issues;
• Defective supports or lintels;
• Concealed damp;
• Previously installed materials;
• Defects behind existing products.

Where products are manufactured based on measurements or information provided by the customer or a third party, Bennetts Joinery & Glazing Ltd cannot accept responsibility for inaccuracies arising from that information.

11. Existing Property Conditions

Installation works are undertaken based on the condition of the property at the time of installation.

Whilst every reasonable care will be taken, Bennetts Joinery & Glazing Ltd cannot accept responsibility for issues arising from existing or concealed conditions, including:

• Weak or defective plaster;
• Damaged render;
• Defective brickwork or masonry;
• Structural defects;
• Existing damp or moisture problems;
• Deteriorated timber;
• Defective lintels or supports;
• Previous installation issues.

Where unforeseen issues are discovered, Bennetts Joinery & Glazing Ltd will advise the customer and discuss available options, including any additional works or costs required.

12. Installation Services

Bennetts Joinery & Glazing Ltd will carry out installation services with reasonable care and skill.

The works included will be those specifically detailed within the quotation.

Unless expressly included within the quotation, installation does not include:

• Major structural works;
• Extensive plastering;
• Decorating or painting;
• Internal timber finishing;
• Repairs to pre-existing defects;
• Works required due to hidden property conditions.

Minor making-good works directly resulting from installation may be included where specified.

Due to the nature of building and installation works, some minor finishing or redecoration may be required following completion.

13. Customer Responsibilities & Access Requirements

The customer is responsible for ensuring suitable conditions are available for installation.

The customer must:

• Provide safe and unobstructed access to the work area;
• Remove or protect furniture, belongings and personal items;
• Ensure suitable parking or access arrangements are available where required;
• Inform Bennetts Joinery & Glazing Ltd of any relevant property restrictions;
• Ensure alarms, sensors, security devices or attached equipment are made safe before installation where required.

Bennetts Joinery & Glazing Ltd cannot accept responsibility for delays, additional visits or additional costs caused by:

• Restricted access;
• Unsafe working conditions;
• Failure to prepare the property appropriately;
• Customer-related delays.

14. Waste Removal

Where stated within the quotation, Bennetts Joinery & Glazing Ltd will remove and responsibly dispose of waste directly generated by our installation works.

This does not include:

• General household waste;
• Existing unrelated building waste;
• Materials not generated by Bennetts Joinery & Glazing Ltd.

Additional waste removal may be available by agreement and may incur additional charges.

15. Internal Finishing

Unless otherwise stated within the quotation, internal finishing may include:

• Application of trims where specified;
• Caulking/sealing;
• Minor repairs to plaster damaged as a direct result of installation.

The following are not included unless specifically agreed:

• Painting;
• Decorating;
• Internal timber finishing;
• Extensive plaster repairs;
• Redecoration works.

Customers should be aware that some areas may require painting or finishing following installation.

16. Variations & Additional Works

The quotation provided by Bennetts Joinery & Glazing Ltd is based on the agreed specification and requirements known at the time.

Any additional works, changes or alterations requested by the customer, or required due to unforeseen circumstances, will be treated as a variation.

Examples include:

• Changes to product specifications after ordering;
• Additional preparation works;
• Repairs required due to existing conditions;
• Additional finishing requirements;
• Customer-requested alterations.

Where reasonably possible, Bennetts Joinery & Glazing Ltd will advise the customer of additional costs before proceeding.

No additional works will be undertaken without customer approval unless required to make the installation safe or prevent further damage.

17. Lead Times & Delays

Any lead times provided by Bennetts Joinery & Glazing Ltd are estimates only.

Whilst every effort will be made to complete works within estimated timescales, delays may occur due to circumstances outside our reasonable control, including:

• Supplier delays;
• Manufacturer delays;
• Material shortages;
• Transport issues;
• Severe weather;
• Illness;
• Industrial disruption;
• Unforeseen circumstances.

Bennetts Joinery & Glazing Ltd will provide updates where significant delays occur.

Delays outside our reasonable control do not automatically entitle customers to cancel orders or withhold payment unless required by law.

18. Payment Terms

Payment arrangements will be confirmed within your individual quotation.

Unless otherwise agreed in writing, Bennetts Joinery & Glazing Ltd may require staged payments depending on the size, value and nature of the project.

For larger projects, including projects exceeding £8,000, additional payment stages may be required.

Invoices must be paid in cleared funds by the date stated on the invoice.

Where services are provided, Bennetts Joinery & Glazing Ltd may issue invoices:

• At agreed stages during the project;
• Following completion of works;
• At other agreed points within the contract.

Failure to make payment when due may result in works being suspended until outstanding balances are paid.

19. Ownership of Goods & Risk

All goods, products and materials supplied by Bennetts Joinery & Glazing Ltd remain the property of Bennetts Joinery & Glazing Ltd until payment has been received in full.

Until full payment has been received, the customer must not:

• Sell the goods;
• Dispose of the goods;
• Alter or modify the goods;
• Remove the goods from the property without written permission from Bennetts Joinery & Glazing Ltd.

Risk in the goods transfers to the customer upon delivery or installation.

The customer is responsible for ensuring installed products are protected from damage following installation until payment has been received in full.

20. Snagging, Defects & Remedial Works

Bennetts Joinery & Glazing Ltd is committed to providing a high standard of workmanship and customer service.

Customers should inspect completed works as soon as reasonably possible following installation.

Any visible defects, damage, scratches, marks, cosmetic concerns or snagging items should be reported to Bennetts Joinery & Glazing Ltd within 48 hours of completion where reasonably possible.

Early notification allows Bennetts Joinery & Glazing Ltd the opportunity to inspect, investigate and rectify any issues promptly.

This reporting timeframe does not remove or limit any statutory rights a customer may have in relation to defects, workmanship or product performance.

Where genuine snagging items remain outstanding, customers may, acting reasonably, retain a maximum of £150 from the final invoice until agreed remedial works have been completed.

No amount above £150 may be withheld unless specifically agreed in writing by Bennetts Joinery & Glazing Ltd.

Bennetts Joinery & Glazing Ltd must be given a reasonable opportunity to inspect and rectify any reported issue before:

• Alternative contractors are instructed;
• Repairs are carried out by another company;
• Costs are incurred for third-party remedial works.

Failure to provide Bennetts Joinery & Glazing Ltd with a reasonable opportunity to investigate and rectify an issue may affect any claim for recovery of third-party costs.

21. Quality Policy

Bennetts Joinery & Glazing Ltd sources products from reputable suppliers and maintains quality control throughout the ordering, supply and installation process.

Where a product or installation issue is identified that falls outside acceptable industry standards, Bennetts Joinery & Glazing Ltd will initially seek to resolve the matter through appropriate repair or adjustment where technically possible.

Where repair is not technically possible, replacement of the affected component may be considered in accordance with manufacturer requirements, guarantees and applicable consumer rights.

22. Guarantees & Warranties

Any guarantees, certificates or warranties applicable to products supplied or installation works will be provided in accordance with the relevant manufacturer or Bennetts Joinery & Glazing Ltd guarantee terms.

Where applicable, guarantees and certificates will be issued once payment has been received in full.

Guarantees and warranties do not replace or affect any statutory rights available to consumers.

Guarantees or warranties may not apply where issues arise due to:

• Misuse or accidental damage;
• Neglect;
• Failure to follow recommended maintenance instructions;
• Alterations or repairs carried out by others;
• Existing property defects;
• Damage caused by circumstances outside our reasonable control.

23. Maintenance & Care

Customers are responsible for maintaining products in accordance with any care instructions provided.

Appropriate maintenance helps maintain appearance, performance and product lifespan.

Maintenance may include:

• Cleaning products using suitable methods;
• Keeping drainage channels clear;
• Maintaining seals;
• Lubricating moving parts where required;
• Protecting finishes from damage.

Failure to maintain products appropriately may affect applicable guarantees.

24. Cancellation of Orders

Customers should contact Bennetts Joinery & Glazing Ltd as soon as possible if they wish to cancel an order.

Due to the bespoke nature of many products supplied, including made-to-measure windows, doors and specialist joinery products, cancellation rights may be limited once production, ordering or preparation has commenced.

Where costs have already been incurred, Bennetts Joinery & Glazing Ltd reserves the right to recover reasonable costs, including:

• Materials purchased;
• Supplier charges;
• Manufacturing costs;
• Labour completed;
• Administration costs.

Nothing within these Terms & Conditions affects any cancellation rights available under applicable consumer legislation.

25. Complaints Procedure

Bennetts Joinery & Glazing Ltd aims to resolve all concerns fairly, professionally and efficiently.

If you wish to raise a complaint, please contact us with:

• Your name and contact details;
• Your quotation or invoice reference;
• Details of the issue;
• Photographs or supporting information where applicable.

We will investigate the matter and provide a response within a reasonable timeframe.

Customers must allow Bennetts Joinery & Glazing Ltd a reasonable opportunity to investigate and resolve concerns before arranging alternative works.

26. New Build Projects

New build projects may be subject to additional or alternative terms due to:

• Developer requirements;
• Site conditions;
• Inspection requirements;
• Certification requirements;
• Third-party contractors;
• Project schedules.

Where applicable, specific new build terms will be provided separately.

27. Website Information

Bennetts Joinery & Glazing Ltd makes reasonable efforts to ensure information displayed on our website is accurate and current.

However:

• Product images are for illustration purposes only;
• Colours may vary due to screens and lighting;
• Specifications may change due to manufacturer updates;
• Availability may change without notice.

Website information does not replace the agreed specification contained within your quotation.

28. Data Protection

Bennetts Joinery & Glazing Ltd will process customer information in accordance with applicable data protection legislation.

Customer information will only be used for purposes relating to:

• Providing quotations;
• Processing orders;
• Delivering installation services;
• Customer communication;
• Aftercare and support.

Further details regarding personal data handling are available within our Privacy Policy.

29. General Legal Terms

These Terms & Conditions, together with your quotation and any agreed written specifications, form the agreement between Bennetts Joinery & Glazing Ltd and the customer.

If any provision within these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply.

Failure by Bennetts Joinery & Glazing Ltd to enforce any provision of these Terms & Conditions does not prevent enforcement of that provision at a later date.

These Terms & Conditions and any contract between Bennetts Joinery & Glazing Ltd and the customer shall be governed by and interpreted in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction in relation to any disputes arising from these Terms & Conditions or any contract between Bennetts Joinery & Glazing Ltd and the customer.

30. Acceptance of Terms

By accepting a quotation, paying a deposit, placing an order or instructing Bennetts Joinery & Glazing Ltd to proceed with works, the customer confirms that they have had the opportunity to review and accept these Terms & Conditions.