Last Updated: 06/08/2026

1. Introduction

Bennetts Joinery & Glazing Ltd ("Bennetts", "we", "us" or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, contact us, request a quotation, purchase our products or use our services.

We are committed to complying with:

• The UK General Data Protection Regulation (UK GDPR);
• The Data Protection Act 2018;
• The Privacy and Electronic Communications Regulations (PECR);
• Other applicable UK data protection legislation.

This Privacy Policy explains your rights and how you can exercise them.

2. About Us

Bennetts Joinery & Glazing Ltd is responsible for your personal information.

Company Name: Bennetts Joinery & Glazing Ltd
Company Registration Number:  11781178
Registered Address: 355 Nottingham Road, Ilkeston, DE7 5BB
Email Address: info@bennettsjoineryandglazing.co.uk
Telephone Number: 01159902305  

For the purposes of data protection legislation, Bennetts Joinery & Glazing Ltd is the Data Controller.

3. Information We Collect

We may collect and process the following types of personal information:

Information you provide to us

This may include:

• Name;
• Address;
• Telephone number;
• Email address;
• Property address;
• Details required to prepare quotations;
• Project requirements;
• Survey information;
• Installation details;
• Payment information;
• Correspondence and communications with us;
• Photographs or documents you choose to provide.

Information collected automatically

When you visit our website, we may collect technical information including:

• IP address;
• Browser type;
• Device information;
• Website usage information;
• Pages visited;
• Cookies and similar technologies.

4. Contact Forms & Website Enquiries

When you submit information through a contact form on our website, we collect the information you provide so that we can respond to your enquiry and provide the requested service.

Information collected through contact forms may include:

• Name;
• Telephone number;
• Email address;
• Property address (where provided);
• Details of your enquiry;
• Information about your project requirements;
• Photographs or documents you choose to upload.

We use this information to:

• Respond to your enquiry;
• Prepare quotations;
• Arrange surveys;
• Discuss your requirements;
• Provide information about our products and services;
• Manage any subsequent order or installation.

The lawful basis for processing this information is:

• Legitimate interests, where we respond to enquiries and manage customer relationships; and/or
• Taking steps at your request before entering into a contract, where you are requesting a quotation or service.

Information submitted through website forms will only be used for the purpose it was provided, unless we have another lawful basis to use it.

Information submitted through contact forms may be stored securely within our website system, email systems or customer management systems.

We take appropriate measures to protect this information from unauthorised access, loss or misuse.

We do not sell, rent or share contact form information with third parties for marketing purposes.

Where an enquiry progresses into an order or contract, your information will be retained in accordance with our legal, accounting and customer record obligations.

5. How We Use Your Information

We use your personal information for the following purposes:

Providing quotations and services

Including:

• Preparing quotations;
• Carrying out surveys;
• Processing orders;
• Ordering products;
• Arranging installations;
• Providing customer support;
• Managing guarantees and aftercare.

Communicating with you

Including:

• Responding to enquiries;
• Providing updates regarding your order;
• Confirming appointments;
• Discussing products, services or queries.

Managing payments

Including:

• Processing payments;
• Issuing invoices;
• Maintaining financial records;
• Managing accounts.

Improving our services

Including:

• Reviewing customer feedback;
• Improving website performance;
• Understanding customer requirements.

6. Lawful Basis for Processing Your Information

We only process personal information where we have a lawful basis to do so.

The lawful bases we rely on include:

Contract

Where processing is necessary to provide quotations, products or services requested by you.

Examples include:

• Preparing quotations;
• Ordering products;
• Completing installation works.

Legitimate Interests

Where processing is necessary for our legitimate business purposes, including:

• Managing enquiries;
• Maintaining customer records;
• Improving our services;
• Protecting our business.

Legal Obligations

Where we are required to process information to comply with legal requirements.

Examples include:

• Tax and accounting obligations;
• Regulatory requirements.

Consent

Where you have provided consent for specific processing activities.

You may withdraw consent at any time.

7. How We Store and Protect Your Information

We take appropriate technical and organisational measures to protect your personal information from:

• Unauthorised access;
• Loss;
• Misuse;
• Alteration;
• Unauthorised disclosure.

Your information may be stored electronically or securely within paper records.

Whilst we take reasonable steps to protect your information, no method of electronic storage or transmission is completely secure.

8. Sharing Your Information

We do not sell, rent or trade your personal information.

We may share information with trusted third parties where necessary to provide our services, including:

• Product manufacturers;
• Suppliers;
• Payment providers;
• IT and website providers;
• Accountants;
• Professional advisers;
• Legal advisers where required.

We only share information necessary for the relevant purpose and expect third parties to protect your information appropriately.

9. Payments

Where payments are processed through third-party providers, your payment information may be handled directly by those providers.

We do not normally store full payment card details.

Payment providers are responsible for processing information in accordance with their own privacy policies.

10. Cookies

Our website may use cookies and similar technologies.

Cookies are small text files placed on your device which help websites operate effectively and understand how visitors use the website.

Cookies may be used for:

• Website functionality;
• Security;
• Website performance;
• Understanding visitor behaviour.

Where required by law, we will request your consent before placing non-essential cookies.

You can control or delete cookies through your browser settings.

11. Marketing Communications

We may contact you regarding our services where we have a lawful basis to do so.

Where marketing consent is required, we will request your permission before sending promotional communications.

You can opt out of marketing communications at any time.

12. How Long We Keep Your Information

We retain personal information only for as long as necessary for the purposes it was collected.

Retention periods may depend on:

• Legal requirements;
• Accounting obligations;
• Guarantee periods;
• Contractual obligations;
• The nature of the service provided.

After the retention period has expired, information will be securely deleted or anonymised.

13. Your Data Protection Rights

Under UK data protection law, you have rights including:

Right of Access

You can request a copy of the personal information we hold about you.

Right to Correction

You can request correction of inaccurate or incomplete information.

Right to Erasure

You may request deletion of your personal information where there is no lawful reason for us to continue processing it.

Right to Restrict Processing

You may request that we limit how your information is used in certain circumstances.

Right to Object

You may object to certain types of processing, including direct marketing.

Right to Data Portability

You may request your information in a commonly used electronic format where applicable.

To exercise any of these rights, please contact us.

14. Contacting Us About Privacy

If you have questions about this Privacy Policy or how we handle your information, please contact:

Bennetts Joinery & Glazing Ltd

Email: info@bennettsjoineryandglazing.co.uk

Telephone: 01159902305  

Address: 355 Nottingham Road, Ilkeston, DE7 5BB

15. Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can investigate and resolve your concerns.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection.

ICO website:

https://ico.org.uk

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process information.

Any updates will be published on this page with the revised date shown at the top of the policy.

Bennetts Joinery & Glazing Ltd